Terms & Conditions
These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information. They do not affect your statutory rights.
General Terms and Conditions
This site is owned and operated by Healthy Paws. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us at info@healthypaws.co.uk on 0151 931 3336
Making a Purchase
Choose the products you wish to purchase by browsing the website using the product categories or search facilities. You can easily edit or delete items from your shopping basket by going to the ‘Your Basket‘ page. As you add each item to your basket, the carriage charge is constantly recalculated so that you can easily establish the delivered price for your goods. Carriage charges are calculated as soon as you add an item to your basket, so you do not need to register or be logged-in to see the carriage charge for an item
Completing Your Transaction
Once you are happy with your selection proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order please contact Customer Services via email info@healthypaws.co.uk or telephone 0151 931 3336
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Healthy Paws. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of Content
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.
Damage to your Computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Ordering Errors
You are able to correct errors on your order up to the point on which you click on ‘Confirm Order’ during the ordering process.
Payment Terms
We will charge your credit card account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.Delivery Charges
Delivery charges vary according to the type of goods ordered. Please accept that we are unable to refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty.
Delivery
Please note that we are only able to deliver to addresses within the United Kingdom. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
Our shipping rate is just £1.99 on all orders under the weight of 1kg, £4.99 for orders up to 10kg and £2.50 for orders over 10kg. Your order will normally be processed in two working days. Should a chosen item not be available immediately, we will contact you by return to advise of when your order will be despatched to you.
Please also allow up to five working days for delivery, thank you.
For deliveries outside mainland UK e.g. Highlands, Eire etc – surcharges in addition to normal charges apply. Healthy Paws can not be held responsible for goods lost in transit to us and we are unable to refund postage costs.
We will undertake every measure to ensure goods are delivered within the timescales stated. We aim to supply all goods in a good condition and suitable for consumption. We will take no responsibility for any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party or use otherwise as instructed. If the goods supplied are damaged on delivery, you should notify us in writing or by phone within 24 hours.
Normally, our deliveries will be next working day for orders placed before 2pm for orders placed on a working day (Monday to Friday). We do everything we can to meet this delivery schedule. However, delivery times may occasionally be affected by factors beyond our control and therefore they cannot be guaranteed.
If you have any complaint about the goods you should notify us in writing or via e-mail as soon as possible, but in any event within 7 days of the date you discovered the defect or complaint. We will endeavor to rectify any complaint to the best of our ability.
Risk and Ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the good(s) ordered.
Cancellation rights
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. Please include your proof of purchase & ensure the goods are in perfect condition. We will issue a full refund on receipt, or exchange the item if you prefer. The items are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Privacy Policy
Information we may store:
- Information about your visits and use of this website
- Information regarding any transactions carried out between you and us, including purchases you make of our products
- Information that you provide for the purposes of registering with us
- Information for the purpose of facilitating delivery of our products
We will request personal information such as your name, address, contact telephone number and e-mail address to facilitate the processing of on-line purchases. Personal information is used solely by us, Secure Hosting (our secure payment system) and the courier company for the purpose of delivery. Personal information is never sold on to other companies.
Healthy Paws Ltd does not store your payment details; these are encrypted and sent to Secure Hosting for processing. Secure Hosting may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect both you and us against fraudulent transactions.
We may also ask if you would like to receive information about our product range, special offers and other information that you may find useful. You will have the option of opting out of such mailing lists and Healthy Paws Ltd will honour this.
Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
